Each week, we turn one salon challenge into a standard or action you can use in your business right away.

Client Communication Episodes

Focusing on best practices for interacting with clients, this category explores ways to improve client relationships, set clear expectations, and enhance customer satisfaction.
The Checklist Is Right There… So Why Are They Still Asking You?
June 11, 2026

The Checklist Is Right There… So Why Are They Still Asking You?

You have the checklist. You have explained the process. You may have even shown the team more than once. So why are they still coming back to you with the same questions? In this episode of After the Last Dog , Dara talks abo...