Client Communication Episodes

Ever look around your salon at the end of a chaotic day and wonder why nothing works unless your physical body is standing in the room? Whether you are a groomer-owner or an entrepreneur managing a franchise, relying on your personal hustle to hold the salon floor together creates a natural ceiling. In this episode, we are dipping our toes into problem-solving on a slightly higher level. We dive into a simple, 3-part mission blueprint from Donald Miller’s book, Business Made Simple, to show you...

You leave the salon for an hour, and suddenly your phone is full of questions. Can we fit this dog in? What do I tell the client? Should we charge for this? What do we do now? If your business seems to run smoothly only when you are standing in the building, this episode is for you. Dara names the invisible pressure many grooming and pet care owners carry: becoming the place every unfinished decision lands. You may not have a team that cannot do the work. You may have a salon where too many a...

You have the checklist. You have explained the process. You may have even shown the team more than once. So why are they still coming back to you with the same questions? In this episode of After the Last Dog, Dara talks about one of the most common owner frustrations in grooming and pet care businesses: repeat staff questions that should already have an answer. Using a simple cleaning checklist example, Dara breaks down why this may not be a “they don’t care” problem. It may be that the team...